Location
San Francisco, CA
Type
Full-Time
Team
Customer Success
Hiring Manager
Mary Sapountzis, Senior Director of Customer Success

Customer Success Engineer

Chartio is helping businesses get access to their data as-is and visualize it…fast. We need someone with both technical and people skills to help our customers and prospects use Chartio to do their jobs better!

Our Customer Success team is a key differentiator in our space, and highly regarded by our customers. You’ll be aiding our customers pre-and post sales with support and troubleshooting, technical implementations. You’ll also be the liaison to engineering, product, and marketing teams to advocate for our customers. This role is ideal for a candidate looking to make the move from Success to a Sales Engineering role.

Day-to-day responsibilities

Be on the front line for Chartio’s customers and potential customers

Advocate for customers and represent their needs internally

Use your in-depth knowledge of data and Chartio to help our customers become experts themselves

Analyze data and draw insightful recommendations for customers Develop repeatable technical customer solutions

Document technical solutions to help both internal and external teams

Collaborate with our engineering team for further troubleshooting, bug fixes, and workarounds

Requirements

  • 3+ years in a customer facing technical role
  • Advanced SQL knowledge
  • Experience in data / BI consulting, solutions architect or data engineering role
  • Knowledge of how businesses use data to drive decisions
  • Creative problem solving
  • Ability to make well-informed decisions with minimal oversight
  • This position will be full time and based out of San Francisco, CA
  • Confident presenting in front of a room full of executives

Desireables

  • Detailed knowledge of Redshift, Snowflake, BigQuery and other modern data technologies
  • Expertise in data modeling, warehousing and ETL best practices

Benefits

  • Competitive salary
  • Stock options packages
  • Great health, dental and vision insurance
  • Fun, passionate, and skilled co-workers
  • Unlimited PTO
  • Personalized work from home setup
  • Monthly WFH stipend