Location
Blacksburg, VA
Type
Internship
Team
Customer Success
Hiring Manager
Mary Sapountzis, Senior Director of Customer Success

Customer Success Internship

Chartio is building the best visualization and exploration interface to data - and we need someone with both analytical and people skills to help our customers find their inner data hero!

Our awesome success team is a key differentiator for our product and highly regarded by our customers. As a Customer Success Intern, you’ll be the first to interact with active prospects and ensure that they get the answers they need to decide that Chartio is a great fit for their team.

This is an hourly temporary position where you’ll be part of a fun, motivated, and helpful team. We’ll help you learn SQL and Chartio as well as get experience with support tools and best practices for a customer success career.

Day to Day Responsibilities

  • Be the face of Chartio to our prospects
  • Respond to questions about Chartio, SQL, analytics, data source connections, etc.
  • Communicate with customers via email, chat, Slack, and video
  • Escalate in-depth technical questions to Tier II and III teammates
  • Be a customer advocate to ensure customer feedback is communicated to product and engineering team

Requirements

  • Current college student or recent graduate studying a technical field like Data Analytics, Engineering, Math
  • Strong analytical skills
  • Solid verbal and written communication
  • Adaptability
  • Creative problem solving skills
  • Excel / Google Sheets familiarity; SQL knowledge a huge plus but not required
  • Continuously looking to learn
  • Interested in a career in Customer Success or BI

Details and Benefits

  • Starting in January 2021 for 3-4 months
  • Up to 40 per week; Hourly wage
  • Remote work