Blacksburg, VA
Customer Success
Hiring Manager
Mary Sapountzis, Senior Director of Customer Success

Customer Success Internship

Chartio is building the best visualization and exploration interface to data - and we need someone with both analytical and people skills to help our customers find their inner data hero!

Our awesome success team is a key differentiator for our product and highly regarded by our customers. As a Customer Success Intern, you’ll be the first to interact with active prospects and ensure that they get the answers they need to decide that Chartio is a great fit for their team.

This is an hourly temporary position where you’ll be part of a fun, motivated, and helpful team. We’ll help you learn SQL and Chartio as well as get experience with support tools and best practices for a customer success career.

Day to Day Responsibilities

  • Be the face of Chartio to our prospects
  • Respond to questions about Chartio, SQL, analytics, data source connections, etc.
  • Communicate with customers via email, chat, Slack, and video
  • Escalate in-depth technical questions to Tier II and III teammates
  • Be a customer advocate to ensure customer feedback is communicated to product and engineering team


  • Current college student or recent graduate studying a technical field like Data Analytics, Engineering, Math
  • Strong analytical skills
  • Solid verbal and written communication
  • Adaptability
  • Creative problem solving skills
  • Excel / Google Sheets familiarity; SQL knowledge a huge plus but not required
  • Continuously looking to learn
  • Interested in a career in Customer Success or BI

Details and Benefits

  • Starting in January 2021 for 3-4 months
  • Up to 40 per week; Hourly wage
  • Remote work