This EU-US Privacy Shield Statement applies to all Personal Data (defined below) that is received by Chartio in the US from the EEA. Chartio commits to comply with the Privacy Shield Principles in respect of such Personal Data.
"Customer" or "Customers" means Chartio's business customers that use the Services.
"EU-US Privacy Shield Statement" means this EU-US Privacy Shield Statement.
"Personal Data" means any information relating to an identified or identifiable individual, recorded in any form.
"Privacy Shield Principles" means the principles issued by the US Department of Commerce and contained in Annex II to the European Commission’s decision of July 12, 2016 on the adequacy of the protection provided by the EU-US Privacy Shield.
"Services" means the business analytics services and related technologies for monitoring internal and external data sources, provided by Chartio in accordance with the Terms of Service accessible at https://chartio.com/about/legal.
"Site" means our website accessible a https://chartio.com.
Types of Personal Data Collected
When you interact with us through our Services, we may collect Personal Data and other information from you, as further described below:
1. Personal Data That You Provide Through the Services:
We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Services or use certain Services.
2. Personal Data That We Receive From Our Customers:
In addition to our own data processing involving Personal Data, Charto.io may process certain Customer data at the direction of our Customers which may potentially include Personal Data. Chartio may cache this data and various aggregations and transformation (charts, graphs, maps, tables, dashboards, etc.) as part of normal operations as covered by our Terms of Service. In such instances, Chartio is acting as the data processor on behalf, and pursuant to the instructions, of our Customers, who act as the data controller (an entity that determines the purposes and means for processing personal data). If you have any questions about our processing of this information, you are advised to contact the Chartio's Customer who has directed us to process the particular information.
3. Other Information:
Non-Identifiable Data: When you interact with Chartio through the Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Chartio may store such information itself or such information may be included in databases owned and maintained by Chartio affiliates, agents or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.
Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Services, Chartio often conducts research on its Customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis.
We use third party retargeting services, including AdRoll, which track users across web sites. Except for geo-location data (based on IP address), we do not provide these services with any Personal Data. If you do not wish to have this information used for the purpose of serving you targeted advertisements, you may opt out by visiting the following portals: https://www.networkadvertising.org/choices and https://www.youronlinechoices.eu. Please note that opting out of targeted advertisement does not opt you out of being served advertising altogether. You will continue to receive generic advertisements.
Our Use of Your Personal Data and Other Information:
Our Disclosure of Your Personal Data and Other Information:
Chartio may disclose Personal Data to third-party service providers (such as providers of customer and lead management services, email communication and customer support services) and subcontractors (such as providers of compute and storage resources) who perform certain services or provide certain solutions on our behalf and under our instructions as necessary in connection with the performance of requested services or solutions. Chartio maintains contracts with these third parties restricting their access, use and disclosure of Personal Data in compliance with the Privacy Shield Principles.
Chartio may also disclose Personal Data as necessary in connection with the sale or transfer of all or part of its business.
Chartio may also disclose Personal Data as required or permitted by law, or when Chartio believes that disclosure is necessary to protect its rights or to comply with a judicial proceeding, a court order, a law enforcement request, or other legal process, or lawful requests by public authorities, including to meet national security or law enforcement requirements.
In addition to the above, we may share Personal Data about you with others to the extent you consent to such sharing.
Chartio will offer individuals the opportunity to choose (opt out) whether their Personal Data is (a) to be disclosed to third parties, except when disclosure is made to a third party that is acting as an agent to perform task(s) on our behalf and under our instructions or (b) to be used for a purpose that is materially different from the purpose for which it was originally collected or subsequently authorized by the individual. Chartio will provide individuals with clear, conspicuous and readily available mechanisms to exercise their choices should applicable circumstances arise. In order to request that Chartio not use an individual's Personal Data, such individual should contact Chartio by email at: firstname.lastname@example.org. Individuals may also opt out of receiving marketing messages from Chartio by notifying Chartio at: email@example.com.
Data Integrity and Purpose Limitation:
Consistent with the Privacy Shield Principles, we will limit collection of Personal Data to the information that is relevant for the purposes of processing and we will not process such Personal Data in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by you. To the extent necessary for those purposes, we will also take reasonable steps to ensure that Personal Data is reliable for its intended use, accurate, complete and current. We will adhere to the Privacy Shield Principles for as long as we retain Personal Data about you.
Accountability for Onward Transfer:
Pursuant to the Privacy Shield Principles, Chartio remains accountable for Personal Data that it receives under the Privacy Shield and subsequently transfers to a third party agent. In particular, Chartio remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Privacy Shield Principles, unless Chartio proves that it is not responsible for the event giving rise to the damage.
We are committed to securing all Personal Data provided to us. We have deployed and maintain reasonable and appropriate process and technology measures to provide reasonable assurance that your Personal Data is secured against loss, misuse and unauthorized access, disclosure, alteration and destruction.
Upon request, Chartio will grant individuals reasonable access to Personal Data that it holds about them. In addition, Chartio will take reasonable steps to permit individuals to correct, amend, or delete information where it is inaccurate, or has been processed in violation of the Privacy Shield Principles.
Chartio will process all reasonable requests for access within a reasonable time period, but reserves the right to restrict access in cases where the legitimate rights of persons other than the individual would be violated or where the burden or cost of providing access would be disproportionate to the risks to the individual's privacy.
In compliance with the Privacy Shield Principles, Chartio commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Chartio at:
Chartio has further committed to refer unresolved Privacy Shield complaints to the International Centre for Dispute Resolution, the international division of the American Arbitration Association (ICDR/AAA), an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit www.icdr.org for more information or to file a complaint. The services of ICDR/AAA are provided at no cost to you.
With respect to Personal Data received or transferred pursuant to the Privacy Shield framework, Chartio is subject to the regulatory enforcement powers of the US Federal Trade Commission.
In certain circumstances, the Privacy Shield Framework provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the Privacy Shield Principles.
If you have any questions, comments or concerns about our privacy practices, please contact us at Chartio, Inc., 222 Kearny Street, Suite 525 San Francisco, CA 94108 or at firstname.lastname@example.org.