Answering Relevant Questions Through Data Democratization

Case Study

About SamaCare

SamaCare is a company that builds software to reduce the administrative challenges that harm patient care. Their software offers medical practices a cloud-based solution to submit, track, and manage prior authorizations across their many payers and drugs.

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Syam Palakurthy/>

SamaCare is a company that builds software to reduce the administrative challenges that harm patient care. Their software offers medical practices a cloud-based solution to submit, track, and manage prior authorizations across their many payers and drugs. We hopped on a call with Syam Palakurthy, CEO of SamaCare, to discuss his journey with Chartio and how Chartio has helped SamaCare manage their data.

The Problem

While SamaCare is a startup without a dedicated data team, the company gathers a lot of useful data that Syam knew would give the practices a clearer picture of their relationship with insurance companies and help their practices to become more effective. Ultimately, Syam wanted to achieve two things:

  1. Have a clear picture of the data the company has so every employee has a better sense of what is going on
  2. Be able to share those data back with the practices in a way that they can also easily understand and get a summarized view

Attempt to find the right BI

SamaCare tried out a couple of tools to manage and make sense of those data. However, they found Google Sheets to be very brittle, and the setup process for other business intelligence tools were challenging enough to require an engineer. That’s when Syam came across Chartio and immediately fell in love with the ease of set up and the huge value SamaCare was able to immediately get out of it.

Chartio also correlated well with his goal to build an organization where everyone on the team (not just the engineers) can not only understand the data, but also be empowered to work with the data and be able to ask the right questions.

Other BI tools had more set up involved where I would’ve needed to pull an engineer just to get started. Whereas what I loved about Chartio is that I was able to get started and get huge amounts of value out of it just by myself.

— Syam Palakurthy, CEO at SamaCare

“Other business intelligence tools had more set up involved where I would’ve needed to pull an engineer just to get started. Whereas what I loved about Chartio is that I was able to get started and get huge amounts of value out of it just by myself and other members on the business side,” said Syam Palakurthy, CEO.

Asking the right questions with Chartio

When Syam first started using Chartio, he was thrilled to find out that he has the ability to easily generate queries using the drag and drop feature as well as do more complex manipulations of the results in the Pipeline. With these features, he says Chartio has not only empowered everyone at SamaCare to understand data and analytics better, but also to ask more relevant questions that originate from simple charts and progressively answer more complex questions.

It’s so easy to build your first chart [with Chartio] and once you have your first chart, you start asking questions that come off that first chart.

— Syam Palakurthy, CEO at SamaCare

“It’s so easy to build your first chart [with Chartio] and once you have your first chart, you start asking questions that come off that first chart. You progressively start asking more complex questions and keep building on it,” said Syam.

Conclusion

Since then, Chartio has become an integral part of all things data at SamaCare. With Chartio, SamaCare has created a dashboard to pull in data from CMS (Center for Medicaid and Medicare Services) to compare with their own data. By doing this, everyone at SamaCare can estimate how much volume they should expect to see from new practices. SamaCare also uses Chartio so that the support and account management team can easily know which insurance company or practice it needs to contact to help start a conversation to lessen the friction.

Because data brings an immense amount of value, checking Chartio has become a daily routine for him and his colleagues at SamaCare. In addition to frequently checking the Chartio dashboards, he also has automated daily reports sent to him and his colleagues every morning, as well as weekly reports sent out to most of their practices.

“I can’t think of many work tools that I’m like, ‘I can’t wait to go home for the weekend and play around with this work tool,” said Syam.


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