Payment and plans

Invoices

Chartio will send you invoices every billing period. The invoices will be emailed to the email address listed in the Billing Notifications section of the Payments Settings.

To view or change your Payment Settings, click Settings from the top navigation, and selecting Payments from the dropdown menu.

Change Invoice Email

To change who the invoices are sent to, simply change the email address listed under Billing Notifications.

Billing Notifications

How billing changes affect your invoice

When upgrading, your bill will be prorated for the remainder of the month and charged to your bill for the following month.

This means that your next bill will be higher—or lower if you downgraded—than the usual, as it contains the difference in the two plans for the number of days that you had changed in the previous billing period.

Change payment method

Note: Only users on the Owners Team can access Payment Settings. If you don’t see Payments from the Settings dropdown menu, you’ll need to contact someone on your organization’s Owner’s Team.

Navigate to your Payment Settings by clicking Settings from the top navigation, and selecting Payments from the dropdown menu.

Under Credit Card Information, click the button labeled Change Card. Use the form to enter your new billing information, and click Update to submit.

Canceling

To cancel your account, please contact our Customer Success team at account@chartio.com or +1 (855)-232-0320.