This Safe Harbor Privacy Statement was last updated on March 26, 2015.
Chart.io abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of EU Personal Information (as defined below) from European Union member countries and Switzerland. Chart.io has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Chart.io' certification, please visit http://www.export.gov/safeharbor/
"EU Personal Information" means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.
"Safe Harbor Privacy Statement" means this European Safe Harbor Privacy Statement.
Chart.io will inform individuals about the purposes for which it collects and uses EU Personal Information about them, the types of non-agent third parties to which Chart.io discloses that information, and the choices and means, if any, Chart.io offers individuals for limiting the use and disclosure of their EU Personal Information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide EU Personal Information to Chart.io, or as soon as practicable thereafter, and in any event before Chart.io uses the information for a purpose other than that for which it was originally collected.
In addition to our own data processing involving EU Personal Information, At the direction of our customers Chart.io may process certain customer data which may potentially include EU Personal Information. Chart.io may cache this data and various aggregations and transformation (charts, graphs, maps, tables, dashboards, etc.) as part of normal operations as covered by our Terms of Service. In such instances, Chart.io is acting as the data processor - not the data controller. If you have any questions about our processing of this information, you are advised to contact the Chart.io customer who has directed us to process that particular information.
Chart.io will offer individuals the opportunity to choose (opt out of) whether their EU Personal Information is (a) to be disclosed to third parties for marketing purposes, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. Chart.io will provide individuals with reasonable mechanisms to exercise their choices should applicable circumstances arise. In order to request that Chart.io not use an individual's EU Personal Information, such individual should contact Chart.io by email at: email@example.com to request access to, correct or delete any EU Personal Information that you have provided to Chart.io. Individuals may also opt out of receiving marketing messages from Chart.io by notifying Chart.io at: firstname.lastname@example.org.
We use third party retargeting services, including AdRoll, which track users across web sites. We do not provide these services with any Personal Information but they do have access to geo-location data (based on IP address). You may opt-out of such retargeting services via the following opt-out link: http://www.networkadvertising.org/choices/
Chart.io will use EU Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. Chart.io will take reasonable steps to ensure that EU Personal Information is relevant to its intended use, accurate, complete, and current.
Chart.io may disclose EU Personal Information to business partners and subcontractors as necessary in connection with the performance of requested services or solutions, or as otherwise appropriate in connection with a legitimate business need. Chart.io may also disclose EU Personal Information as necessary in connection with the sale or transfer of all or part of its business. In these situations, Chart.io will require the recipient of the data to protect the data in accordance with the relevant principles in the Safe Harbor or otherwise take steps to ensure that the EU Personal Information is appropriately protected. Chart.io may also disclose EU Personal Information as required or permitted by law, or when Chart.io believes that disclosure is necessary to protect its rights and/or to comply with a judicial proceeding, a court order, a law enforcement request, or other legal process.
We are committed to securing all EU Personal Information provided to us. We have deployed and maintain process and technology measures to provide reasonable assurance that your EU Personal Information is secured against unauthorized use, loss or disclosure.
Upon request, Chart.io will grant individuals reasonable access to EU Personal Information that it holds about them. In addition, Chart.io will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. Chart.io agrees to process all reasonable requests for access within a reasonable time period, but reserves the right to deny access or limit access in cases where the burden or cost of providing access would be disproportionate to the risks to the individual's privacy or in the case of a vexatious or fraudulent request. Any employee of Chart.io that desires to review or update their EU Personal Information can do so by contacting their human resources representative.
We have deployed internal processes to monitor our compliance with this Safe Harbor Privacy Statement and to address all questions or complaints. We encourage you to raise any concerns or complaints directly with us by contacting us at email@example.com. Chart.io will investigate and attempt to resolve complaints and disputes regarding use and disclosure of EU Personal Information in accordance with the principles contained in this Policy. For complaints that cannot be resolved between Chart.io and the complainant, complaints will be submitted to the American Arbitration Association ("AAA") for mediation and then if necessary, to binding arbitration for final resolution. Information about AAA services can be found at its website: www.adr.org.
If you have any questions, comments or concerns about our privacy practices, please contact us at Chart.io, Inc, 222 Kearny Street, Suite 525 San Francisco, CA 94108 or at firstname.lastname@example.org.
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