Chartio Zendesk Analytics FAQs

  • 1. How easy is it to connect Zendesk data to Chartio?

    In most cases, setting up the Zendesk connection to Chartio takes two minutes. Depending on the amount of data in your Zendesk application, it may take anywhere from a few additional minutes to a couple of hours to make all data available in Chartio for analysis, reporting and visualization.

  • 2. Can I try out Chartio before purchasing a plan?

    Yes, you can try Chartio analytics with your Zendesk data for free here. This is a no-obligation, no-credit card required trial, so that you can experience the power and simplicity of Chartio and determine if it’s a good fit for your needs. During your 14 day trial you will have access to online chat with Chartio experts to help answer any questions that may come up.

  • 3. Do I have to do anything to my Zendesk data to get started?

    You don’t have to do anything to your data. Chartio handles the whole process seamlessly as part of the Automated Cloud Data Stack experience with our partner Stitch Data.

  • 4. Do I need an additional database?

    You can use your own database or data warehouse or, if you don’t have access to one, Chartio will create a secure, self-managed Amazon Redshift data warehouse instance as part of the Automated Cloud Data Stack experience with our partner Panoply.

  • 5. Do I get pre-made dashboards?

    Yes, Chartio provides a number of ready-to-use dashboards based on standard Zendesk objects and fields so that you can start getting insights right away. You can use these dashboards "as is", personalize them with your own charts, or create your own dashboards to dig deeper into your data for more customized reporting and visualizations.

  • 6. What other data can I combine with my Zendesk data?

    With Chartio, you can combine your Zendesk data with any database, data warehouse or with over 50 business applications in a single report, chart or dashboard . Here is a list of the data sources that Chartio supports.

    Chartio allows you to combine and analyze data across your multiple cloud sources such as Salesforce and Zendesk among others.

    By integrating previously siloed data, our customers get a complete view into their business allowing them to answer the really hard questions like sales funnel velocity, marketing attribution modeling, historical financial forecasting, multi-channel customer engagement scoring, channel profitability, and more.

  • 7. What kind of analysis can I do with Chartio with my Zendesk data?

    Chartio goes above and beyond basic Zendesk analytics that you will find with any other reporting package. Chartio is a self-service cloud analytics solution that allows you to combine data from multiple sources, visually explore all your data in a drag-and-drop interface (or by using SQL directly), deploy powerful transformations using a powerful visual data pipeline tool and create beautiful charts and interactive dashboards for everyone to use.

    If you need additional information, you also find out more about the full feature set of the Chartio product.

  • 8. Is there an additional cost?

    Connecting data from cloud applications to Chartio as part of the Automated Cloud Data Stack incurs an additional cost depending on the volume of data loaded for analysis.

  • 9. What about security and privacy?

    Security and privacy have always been a key priority for Chartio. We are on a mission to help companies unlock the potential of their data - and that requires trust. Trust that your data is safe and secure while using Chartio. Trust that your data remains private and under your control while using Chartio. Chartio is committed to being fully GDPR compliant before May 25th 2018.

  • 10. Do I need support from IT to set up Chartio?

    Our mission is for everyone in an organization to be able to analyze and understand their data to make informed business decisions on their own. The power of Chartio lies in its simplicity and ease-of-use. Chartio is ranked as the #1 self-service business intelligence solution in usability by G2Crowd and is the leader in time-to-insights in the most recent BARC Business Intelligence survey. Normally our customers don’t require any IT support to set up Chartio or their different connections to cloud applications, databases or data warehouses.

    You can find more detailed documentation here.