Terms and Policies

Chartio is committed to clear and open communication with the users of our products and visitors to our websites. If you're a registered Chartio user, we'll email you directly if we ever make changes to our Terms of Service.

Current Documents

Terms of Service
Effective as of Feb 28, 2012

1. Acceptance of Terms.

  • 1.1 Chart.io, Inc. ("Chartio") provides its Service (as defined below) to you through its web site located at //chartio.com (the "Site"), subject to this Terms of Service agreement ("TOS"). By accepting this TOS or by accessing or using the Service or Site, you acknowledge that you have read, understood, and agree to be bound by this TOS. If you are entering into this TOS on behalf of a company, business or other legal entity, you represent that you have the authority to bind such entity and its affiliates to this TOS, in which case the terms "you" or "your" shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with this TOS, you must not accept this TOS and may not use the Service.
  • 1.2 Chartio may change this TOS from time to time without prior notice. You can review the most current version of this TOS at any time at https://chartio.com/about/legal. The revised terms and conditions will become effective upon posting, and if you use the Service after that date, your use will constitute acceptance of the revised terms and conditions. If any change to this TOS is not acceptable to you, your only remedy is to stop accessing and using the Service.

2. Description of Service

  • 2.1 The "Service" includes (a) the Site, (b) Chartio's business analytics services and related technologies for monitoring your internal and external data sources, and (c) all software (including the Software, as defined below), data, reports, text, images, sounds, video, and content made available through any of the foregoing (collectively referred to as the "Content"). Any new features added to or augmenting the Service are also subject to this TOS.
  • 2.2 Chartio does not own and shall not be responsible for any data, information or material that you authorize us to retrieve or submit to the Service in the course of using the Service ("Customer Data"). You, not Chartio, shall be solely responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use all Customer Data, and Chartio shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data. Chartio will have the right to exploit aggregated Customer Data or data generated by or on behalf of Chartio in connection with the Service and to provide aggregate, de-identified data to third parties, so long as such data is presented in the aggregate and does not identify you.
  • 2.3 Chartio may offer you certain features or a limited version of the Services on a temporary, cost-free basis ("Trial Period"). Unless earlier terminated as described in this TOS, any Trial Period will continue for (a) the then-current Trial Period offered by Chartio, as set forth in the Service, unless otherwise extended by Chartio in its discretion, or (b) if earlier, the start date of your paid Services term. The Trial Period may be subject to additional terms and conditions as set forth in the Service, which are hereby incorporated by reference into this TOS; any such additional Trial Period terms will govern in the event of a conflict with this TOS. ANY CUSTOMER DATA YOU PROVIDE DURING THE TRIAL PERIOD MAY BE DELETED AFTER THE TRIAL PERIOD UNLESS YOU PURCHASE A PAID SUBSCRIPTION FOR THE SAME SERVICE FEATURES.

3. General Conditions, Access and Use of the Service

  • 3.1 Subject to the terms and conditions of this TOS, you may access and use the Service only for lawful purposes. All rights, title and interest in and to the Service and its components will remain with and belong exclusively to Chartio. You shall not (a) sublicense, resell, rent, lease, transfer, assign, time share or otherwise commercially exploit or make the Service available to any third party; (b) use the Service in any unlawful manner (including without limitation in violation of any data, privacy or export control laws) or in any manner that interferes with or disrupts the integrity or performance of the Service or its components, or (c) modify, adapt or hack the Service to, or otherwise attempt to gain unauthorized access to the Service or its related systems or networks or any computers, networks, servers or accounts of third parties. You shall comply with any codes of conduct, policies or other notices Chartio provides you or publishes in connection with the Service, and you shall promptly notify Chartio if you learn of a security breach related to the Service. You will not use the Services in a manner that violates the terms and conditions of any third party application or other service.
  • 3.2 Any software or agents that may be made available by Chartio in connection with the Service ("Software") contains proprietary and confidential information that is protected by applicable intellectual property and other laws. Subject to the terms and conditions of this TOS, Chartio hereby grants you a personal, non-transferable, non-sublicensable and non-exclusive right and license to use the object code of any Software solely in connection with the Service, provided that you shall not (and shall not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code or sell, assign, sublicense or otherwise transfer any right in any Software. You agree not to access the Service by any means other than through the interface that is provided by Chartio for use in accessing the Service. Any rights not expressly granted herein are reserved and no license or right to use any trademark of Chartio or any third party is granted to you in connection with the Service.
  • 3.3 You are solely responsible for all Account Information (as defined below), data, information, feedback, suggestions, text, content and other materials that you enable, upload, post, deliver, provide or otherwise transmit or store (hereafter "post(ing)") in connection with or relating to the Service ("Your Content"). You are responsible for maintaining the confidentiality of your login, password and account and for all activities that occur under your login or account. Chartio reserves the right to access your account in order to respond to your requests for technical support. By posting Your Content on or through the Service, you hereby do and shall grant Chartio a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform Your Content in connection with the Service. Chartio has the right, but not the obligation, to monitor the Service, Content, or Your Content. You further agree that Chartio may remove or disable any Content at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content), or for no reason at all.
  • 3.4 You understand that the operation of the Service, including Your Content, may involve (a) transmissions over various networks; (b) changes to conform and adapt to technical requirements of connecting networks or devices and (c) transmission to Chartio's third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate and maintain the Service. Accordingly, you acknowledge that you bear sole responsibility for adequate security, protection and backup of Your Content. Chartio will have no liability to you for any unauthorized access or use of any of Your Content, or any corruption, deletion, destruction or loss of any of Your Content.
  • 3.5 The failure of Chartio to exercise or enforce any right or provision of this TOS shall not be a waiver of that right. You acknowledge that this TOS is a contract between you and Chartio, even though it is electronic and is not physically signed by you and Chartio, and it governs your use of the Service and takes the place of any prior agreements between you and Chartio.

4. Account Information from Third Party Sites.

  • 4.1 Through the Service, you may direct Chartio to retrieve certain information maintained online by third party providers with which you have a customer relationship, maintain accounts or engage in transactions ("Account Information"). You agree to provide your username, password and other log-in information and credentials necessary to access your account with such providers ("Access Information"), and you hereby grant Chartio permission to use the Access Information and Account Information for the purposes contemplated by this TOS.
  • 4.2 By using the Service and providing your Access Information, you expressly authorize Chartio to access and use your Account Information maintained by identified third parties, on your behalf as your agent. You hereby authorize Chartio to use your Access Information to accomplish the foregoing and to configure the Service so that it is compatible with the third party sites for which you submit Account Information. YOU ACKNOWLEDGE AND AGREE THAT WHEN CHARTIO ACCESSES AND RETRIEVES ACCOUNT INFORMATION FROM THIRD PARTY SITES, CHARTIO IS ACTING AS YOUR AGENT, AND NOT AS THE AGENT OF OR ON BEHALF OF THE THIRD PARTY. You represent and warrant that neither the foregoing (or anything else in this TOS) nor your use of the Services will violate any agreement or terms to which you are subject, including without limitation, those with respect to any third party site. The manner in which such third party providers transmit, use, store and disclose your Account Information is governed solely by the policies of such third parties, and Chartio shall have no liability or responsibility for the privacy practices or other actions of any third party site or service that may be enabled within the Service. In addition, Chartio is not responsible for the accuracy, availability or reliability of any Account Information, data, information, content, services, advice or statements made available in connection with such third party services. As such, Chartio is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third party services, including without limitation (a) actions or the effect of actions that you authorize the Service to take with respect to third party services (such as database queries), (b) inaccurate or corrupted Account Information within the third party service, the Service or otherwise (c) reliance on calculations or visualizations provided by the Service or actions you take as a result of such calculations or visualizations, or (d) Chartio's categorization or classifications of Account Information on the Service.
  • 4.3 Chartio does not guarantee that any such third party services will continue to be made available within the Service, and such services may be removed or disabled by Chartio at any time without notice to you. You acknowledge and agree that the Service may not be sponsored or endorsed by the third party services accessible through the Service.

5. Payment

  • To the extent the Service or any portion thereof is made available for any fee, you will be required to select a payment plan and provide Chartio information regarding your credit card or other payment instrument. You represent and warrant to Chartio that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. You agree to pay Chartio the amount that is specified in the payment plan in accordance with the terms of such plan and this TOS. You hereby authorize Chartio to bill your payment instrument in advance on a periodic basis in accordance with the terms of the applicable payment plan until you terminate your account, and you further agree to pay any charges so incurred. If you dispute any charges you must let Chartio know within sixty (60) days after the date that Chartio invoices you. We reserve the right to change Chartio's prices. If Chartio does, Chartio will provide notice of the change on the Site or in email to you, at Chartio's option, at least 30 days before the change is to take effect. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount.

6. Representations and Warranties

  • You represent and warrant to Chartio that (i) you have full power and authority to enter into this TOS; (ii) you own all Your Content or have obtained all permissions, releases, rights or licenses required to engage in your posting and other activities (and allow Chartio to perform its obligations) in connection with the Services without obtaining any further releases or consents; (iii) Your Content and other activities in connection with the Service, and Chartio's exercise of all rights and license granted by you herein, do not and will not violate, infringe, or misappropriate any third party's copyright, trademark, right of privacy or publicity, or other personal or proprietary right, nor does Your Content contain any matter that is defamatory, obscene, unlawful, threatening, abusive, tortious, offensive or harassing; and (iv) you are eighteen (18) years of age or older.

7. Termination

  • The Service may be made available to you for an initial Trial Period as described above. Once you purchase a subscription to the Service, your Trial Period will terminate. You have the right to terminate your account at any time in accordance with the procedures set forth on the Site. Chartio reserves the right to (i) modify or discontinue, temporarily or permanently, the Service (or any part thereof) and (ii) refuse any and all current and future use of the Service, suspend or terminate your account (any part thereof) or use of the Service and remove and discard any of Your Content in the Service, for any reason, including if Chartio believes that you have violated this TOS. Chartio shall not be liable to you or any third party for any modification, suspension or discontinuation of the Service. Chartio will use good faith efforts to contact you to warn you prior to suspension or termination of your account by Chartio. All of Your Content on the Service (if any) may be permanently deleted by Chartio upon any termination of your account in its sole discretion. However, all accrued rights to payment and the terms of Sections 5-12 shall survive termination of this TOS.

8. Disclaimer of Warranties

  • THE SERVICE, INCLUDING THE SITE AND CONTENT, AND ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND CHARTIO EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT CHARTIO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE AND NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM CHARTIO OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS TOS.

9. Limitation of Liability

  • 9.1 UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL CHARTIO BE LIABLE TO YOU OR ANY THIRD PARTY FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST OR CORRUPTED DATA OR BUSINESS INTERRUPTION, OR (B) FOR ANY DIRECT DAMAGES, COSTS, LOSSES OR LIABILITIES IN EXCESS OF THE FEES ACTUALLY PAID BY YOU IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO YOUR CLAIM OR, IF NO FEES APPLY, ONE HUNDRED ($100) U.S. DOLLARS. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS TOS BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THIS TOS.
  • 9.2 Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to you. IN THESE STATES, CHARTIO'S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

10. Disclaimer of Warranties

  • You shall defend, indemnify, and hold harmless Chartio from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, arising or resulting from your breach of this TOS, any of Your Content, or your other access, contribution to, use or misuse of the Service. Chartio shall provide notice to you of any such claim, suit or demand. Chartio reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting Chartio's defense of such matter.

11. Assignment

  • You may not assign this TOS without the prior written consent of Chartio, but Chartio may assign or transfer this TOS, in whole or in part, without restriction.

12. Governing Law

  • This TOS shall be governed by the laws of the State of California without regard to the principles of conflicts of law. Unless otherwise elected by Chartio in a particular instance, you hereby expressly agree to submit to the exclusive personal jurisdiction of the federal and state courts of the State of California for the purpose of resolving any dispute relating to your access to or use of the Service.
Privacy Policy

This Privacy Policy was last updated on March 26, 2015.

Our Policy:

Welcome to the web site (the "Site") of Chart.io, Inc. ("Chart.io", "we", "us" and/or "our"). This Site is operated by Chart.io and has been created to provide information about our company and business analytics services and related technologies for monitoring your internal and external data sources (together with the Site, the "Services") to our Service visitors ("you", "your"). This Privacy Policy sets forth Chart.io's policy with respect to information including personally identifiable data ("Personal Data") and other information that is collected from visitors to the Site and Services.

Information We Collect:

When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:

  1. Personal Data That You Provide Through the Services:
    • We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Services or use certain Services. Wherever Chart.io collects Personal Data we make an effort to provide a link to this Privacy Policy.

    • By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data to the Services, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Chart.io and the authorized third parties referred to herein located in the United States.

  2. Personal Data That We Receive From Our Customers:
    • In addition to our own data processing involving Personal Data, At the direction of our customers Chart.io may process certain customer data which may potentially include Personal Data. Chart.io may cache this data and various aggregations and transformation (charts, graphs, maps, tables, dashboards, etc.) as part of normal operations as covered by our Terms of Service. In such instances, Chart.io is acting as the data processor - not the data controller. If you have any questions about our processing of this information, you are advised to contact the Chart.io customer who has directed us to process the particular information.
  3. Other Information:
    • Non-Identifiable Data: When you interact with Chart.io through the Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Chart.io may store such information itself or such information may be included in databases owned and maintained by Chart.io affiliates, agents or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.

      In operating the Services, we may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Services gives to your browser when you access the Services. Our cookies help provide additional functionality to the Services and help us analyze Services usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the Site. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a "help" section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Service features.

    • Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Services, Chart.io often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Chart.io may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Chart.io may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

    • Third Party Tracking: We may allow third party service providers to use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of the Services. For example, we use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help the website analyze how users use the Site and enhance your experience when you use the Service. For more information on how Google uses this data, go to http://www.google.com/policies/privacy/partners/.

      We use third party retargeting services, including AdRoll, which track users across web sites. We do not provide these services with any Personal Information but they do have access to geo-location data (based on IP address). You may opt-out of such retargeting services via the following opt-out link: http://www.networkadvertising.org/choices/

      We do not currently respond to web browser "do not track" signals. If we do so in the future, we will describe how we do so in this Privacy Policy. For more information about "do not track," visit http://www.allaboutdnt.org.

Our Use of Your Personal Data and Other Information:

Chart.io uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. Chart.io and its subsidiaries and affiliates (the "Related Companies") may also use your Personal Data and other personally non-identifiable information collected through the Services to help us improve the content and functionality of the Services, to better understand our users and to improve the Services. Chart.io and its affiliates may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to "opt-out" of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below. If Chart.io intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

Our Disclosure of Your Personal Data and Other Information:

Chart.io is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

  • Activity Feed: The Service may include an Activity Feed feature, where users within your organization may monitor the activities you have taken on the Service (e.g., changes made to charts), and certain Personal Data about you (e.g., name and email address) may be associated with those activities. Please note that the administrator(s) associated with your organization control who is added and removed from your organization's list of registered users.

  • Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

    • Related Companies: We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy.

    • Agents, Consultants and Related Third Parties: Chart.io, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

    • Legal Requirements: Chart.io may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Chart.io, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.

Your Choices:

You can visit the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.

Our ad network partner uses cookies and web beacons to collect non-personally identifiable information about your activities on our Site and other web sites to provide you with targeted advertising based upon your interests. If you do not wish to have this information used for the purpose of serving you targeted advertisements, you may opt out by visiting the following portals: http://www.networkadvertising.org/choices and http://www.youronlinechoices.eu (for EU residents specifically). Please note that opting out of targeted advertisement does not opt you out of being served advertising altogether. You will continue to receive generic advertisements.

Exclusions:

This Privacy Policy does not apply to any Personal Data collected by Chart.io other than Personal Data collected through the Services. This Privacy Policy shall not apply to any unsolicited information you provide to Chart.io through the Services or through any other means. This includes, but is not limited to, information posted to any public areas of the Services, such as forums, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, "Unsolicited Information"). All Unsolicited Information shall be deemed to be non-confidential and Chart.io shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

Children:

Chart.io does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Chart.io through the Services, please contact us, and we will endeavor to delete that information from our databases.

This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by Chart.io (the "Third Party Sites"). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that Chart.io endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Security:

Chart.io takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to Chart.io via the Internet.

Other Terms and Conditions:

Your access to and use of the Services is subject to the Terms of Service at https://chartio.com/about/legal

Changes to Chart.io's Privacy Policy:

The Services and our business may change from time to time. As a result, at times it may be necessary for Chart.io to make changes to this Privacy Policy. Chart.io reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

California Privacy Rights:

Applicable California privacy legislation permits visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request to access such information, please contact us as at privacy@chartio.com. Within thirty (30) days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.

Access to Information; Contacting Chart.io:

To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Services. Please also feel free to contact us if you have any questions about Chart.io's Privacy Policy or the information practices of the Services. You may contact us as follows: Chart.io, Inc., 222 Kearny Street, Suite 525 San Francisco, CA 94108.

US-Swiss Safe Harbor Privacy Statement

This US-Swiss Safe Harbor Privacy Statement was last updated on September 29, 2016.

Background:

The US-Swiss Safe Harbor Framework was established by the United States (US) Department of Commerce and the Federal Data Protection and Information Commissioner (FDPIC) as a method for transferring personal data from Switzerland to companies in the US. The program is a voluntary self-certification process for companies operating in the US. Companies that certify represent that they are upholding privacy standards for personal data received from Switzerland that have been jointly accepted by the FDPIC and the US Department of Commerce. Chart.io has certified to the US-Swiss Safe Harbor Framework and has developed this US-Swiss Safe Harbor Privacy Statement to describe its commitment to the Safe Harbor Framework. The decision of the European Court of Justice of October 6, 2015, which invalidated the US-EU Safe Harbor Framework, does not apply to the US-Swiss Safe Harbor Framework, which the US Department of Commerce continues to administer. Should this change, we will update this Privacy Statement.

Chart.io abides by the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of Personal Data (as defined below) from Switzerland. Chart.io has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Chart.io's certification, please visit http://www.export.gov/safeharbor/

Scope:

This US-Swiss Safe Harbor Privacy Statement applies to all Personal Data (as defined below) that is subject to Chart.io’s Privacy Policy and is received by Chart.io in the US from Switzerland.

If there is any conflict between the terms in this US-Swiss Safe Harbor Privacy Statement and the US-Swiss Safe Harbor Principles, the US-Swiss Safe Harbor Principles shall govern.

Definitions:

  • "Customer" or "Customers" means Chart.io's business customers that use the Services.

  • "Personal Data" means any information relating to an identified or identifiable person, recorded in any form; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.

  • "Privacy Policy" means Chart.io's web site privacy policy, available above and accessible at: https://chartio.com/legal/privacy.

  • "US-Swiss Safe Harbor Privacy Statement" means this US-Swiss Safe Harbor Privacy Statement.

Notice:

Chart.io will inform persons about the purposes for which it collects and uses Personal Data about them, the types of non-agent third parties to which Chart.io discloses that information, and the choices and means, if any, Chart.io offers for limiting the use and disclosure of Personal Data. Notice will be provided in clear and conspicuous language when persons are first asked to provide Personal Data to Chart.io, or as soon as practicable thereafter, and in any event before Chart.io uses the information for a purpose other than that for which it was originally collected.

In addition to our own data processing involving Personal Data, at the direction of our Customers Chart.io may process certain Customer data which may potentially include Personal Data. Chart.io may cache this data and various aggregations and transformation (charts, graphs, maps, tables, dashboards, etc.) as part of normal operations as covered by our Terms of Service. In such instances, Chart.io is acting as the data processor - not the data controller. If you have any questions about our processing of this information, you are advised to contact the Chart.io’s Customer who has directed us to process that particular information.

Choice:

Chart.io will offer persons the opportunity to choose (opt out of) whether their Personal Data is (a) to be disclosed to third parties for marketing purposes, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the person. Chart.io will provide persons with reasonable mechanisms to exercise their choices should applicable circumstances arise. In order to request that Chart.io not use a person’s Personal Data, such person should contact Chart.io by email at: privacy@chartio.com, including to request access to, correct or delete any Personal Data provided to Chart.io. Persons may also opt out of receiving marketing messages from Chart.io by notifying Chart.io at: privacy@chartio.com.

Our ad network partner uses cookies and web beacons to collect non-personally identifiable information about your activities on our Site and other web sites to provide you with targeted advertising based upon your interests. If you do not wish to have this information used for the purpose of serving you targeted advertisements, you may opt out by visiting the following portals: http://www.networkadvertising.org/choices and http://www.youronlinechoices.eu. Please note that opting out of targeted advertisement does not opt you out of being served advertising altogether. You will continue to receive generic advertisements.

We use third party retargeting services, including AdRoll, which track users across web sites. Except for geo-location data (based on IP address), we do not provide these services with any Personal Data. You may opt-out of such retargeting services via the following opt-out link: http://www.networkadvertising.org/choices/.

Data Integrity:

Chart.io will use Personal Data only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the person. Chart.io will take reasonable steps to ensure that Personal Data is relevant to its intended use, accurate, complete, and current.

Onward Transfer:

Chart.io may disclose Personal Data to business partners and subcontractors as necessary in connection with the performance of requested services or solutions, or as otherwise appropriate in connection with a legitimate business need. Chart.io may also disclose Personal Data as necessary in connection with the sale or transfer of all or part of its business. In these situations, Chart.io will require the recipient of the data to protect the data in accordance with the relevant principles in the Safe Harbor or otherwise take steps to ensure that the Personal Data is appropriately protected. Chart.io may also disclose Personal Data as required or permitted by law, or when Chart.io believes that disclosure is necessary to protect its rights and/or to comply with a judicial proceeding, a court order, a law enforcement request, or other legal process.

Security:

We are committed to securing all Personal Data provided to us. We have deployed and maintain process and technology measures to provide reasonable assurance that your Personal Data is secured against unauthorized use, loss or disclosure.

Access:

Upon request, Chart.io will grant persons reasonable access to Personal Data that it holds about them. In addition, Chart.io will take reasonable steps to permit persons to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. Chart.io agrees to process all reasonable requests for access within a reasonable time period, but reserves the right to deny access or limit access in cases where the burden or cost of providing access would be disproportionate to the risks to the person’s privacy or in the case of a vexatious or fraudulent request.

Enforcement:

We have deployed internal processes to monitor our compliance with this US-Swiss Safe Harbor Privacy Statement and to address all questions or complaints. We encourage you to raise any concerns or complaints directly with us by contacting us at privacy@chartio.com. Chart.io will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Data in accordance with the principles contained in this US-Swiss Safe Harbor Privacy Statement. For complaints that cannot be resolved between Chart.io and the complainant, complaints will be submitted to the International Centre for Dispute Resolution, the international division of the American Arbitration Association (ICDR/AAA) for mediation and then if necessary, to binding arbitration for final resolution. Information about ICDR/AAA services can be found at its website: http://info.adr.org/safeharbor.

Comments:

If you have any questions, comments or concerns about our privacy practices, please contact us at Chart.io, Inc., 222 Kearny Street, Suite 525 San Francisco, CA 94108 or at privacy@chartio.com.

Google Analytics Data Usage Policy

Chartio receives data from your Google Analytics account through the secure permission process built in to Google products. Individual Analytics users can authorize Chartio to connect with a Google Analytics account, from which point Chartio is able to view, but never edit, your Google Analytics data.

Once connected, you do not need to be logged into your Google Analytics account to work with Analytics data in Chartio, and any user of the Chartio project to which that data source is connected will be able to see or interact with that data in Chartio, depending on their user permissions level. You can find out more about user permissions levels in our documentation.

Apart from caching the charts for a better user experience at log in, Chartio does not store or collect your Google Analytics data. When you build a chart, the Analytics API is being called to directly access your data within Google Analytics. Finally, any Analytics account can be disconnected from Chartio at any time by simply clicking the 'disconnect' link within your project's settings page.

Chartio is committed to following Google's best-practices for interacting with your data, and we're proud to be listed in Google's Analytics App Gallery.