Information We Collect
When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:
Personal Data That You Provide Through the Services
Personal Data That We Receive From Our Customers
- In addition to our own data processing involving Personal Data, at the direction of our customers, Chartio may process certain customer data which may potentially include Personal Data. Chartio may cache this data and various aggregations and transformation (charts, graphs, maps, tables, dashboards, etc.) as part of normal operations as covered by our Terms of Service. In such instances, Chartio is acting as the data processor - not the data controller. If you have any questions about our processing of this information, you are advised to contact the Chartio customer who has directed us to process the particular information.
Non-Identifiable Data: When you interact with Chartio through the Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Chartio may store such information itself or such information may be included in databases owned and maintained by Chartio affiliates, agents or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.
Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Services, Chartio often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Chartio may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Chartio may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Enriched Data: We may use third-party services to look up certain personal and company data in order to provide a more personalized experience for our users.
We use third party retargeting services, including Google, which track users across web sites. We do not provide these services with any Personal Information but they do have access to geo-location data (based on IP address). You may opt-out of such retargeting services via the following opt-out link: http://optout.networkadvertising.org
Our Use of Your Personal Data and Other Information
Our Disclosure of Your Personal Data and Other Information
Chartio is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
Activity Feed: The Service may include an Activity Feed feature, where users within your organization may monitor the activities you have taken on the Service (e.g., changes made to charts), and certain Personal Data about you (e.g., name and email address) may be associated with those activities. Please note that the administrator(s) associated with your organization control who is added and removed from your organization's list of registered users.
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Agents, Consultants and Related Third Parties: Chartio, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
Legal Requirements: Chartio may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Chartio, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
You can visit the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.
Links to Other Web Sites:
Chartio takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to Chartio via the Internet.
Other Terms and Conditions:
Your access to and use of the Services is subject to the Terms of Service at https://chartio.com/about/legal
California Privacy Rights:
Applicable California privacy legislation permits visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request to access such information, please contact us as at firstname.lastname@example.org. Within thirty (30) days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.
International Privacy Rights:
Chartio is based in the U.S. The U.S. may have data protection laws less stringent than or otherwise different from the laws in effect in the European Economic Area and United Kingdom. Transfers of your Personal Data to Company in the U.S. are necessary to perform the agreement we have entered into, or are about to enter into, with you.
Before July 16, 2020, we relied on our EU-U.S. Privacy Shield certification to transfer Personal Data that we received from the EU to Company in the U.S. On July 16, 2020, the European Court of Justice ruled that the EU-U.S. Privacy Shield is no longer available for these data transfers. Before September 8, 2020, we relied on our Swiss-U.S. Privacy Shield certification to transfer Personal Data that we received from Switzerland to Company in the U.S. but on September 8, 2020 the Swiss Federal Data Protection and Information Commissioner determined that the Swiss-U.S. Privacy Shield is no longer available for these data transfers. We continue to comply with the Privacy Shield Principles described in our Privacy Shield Statement as required by the U.S. Department of Commerce.
For those residents outside the US, EU, United Kingdom, Switzerland, Iceland, Liechtenstein and Norway, please contact us at email@example.com for further information.
Access to Information; Contacting Chartio:
To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Services.
If you would like to access, modify or delete your Personal Data, please contact us at firstname.lastname@example.org.