Data isn’t easy. Technology, scale, use cases, and best practices are changing all the time.That’s why we assign knowledgeable Data Advisors, who stay up-to-date and work across many companies, to ensure our customers have the best data set-up possible.
Customers consistently rank Chartio #1 for its quality of support, according to G2.
Guidance along the four stages of data
Companies typically evolve through distinct phases as they grow, from having just a loose collection of external datasets to creating discrete data marts for individual teams.Whether you’re just starting to work with data or have a fully-scaled strategy, our Data Advisors are here to help.
They wrote the book on data
Our Data Advisors aren’t just helpful partners—they’re also published authors. We recently compiled their insights on the four stages of data into a new free e-book, available for download today.
Help throughout your journey
Chartio Data Advisors provide solutions to the most common data challenges:
Recommending the best ways to model and control your data based on the unique requirements of your organization
Providing tools to enable quick modeling directly on your data warehouse for better access and performance
Sharing insights on how to build your data stack and advice on data stack architecture and partner connections
Performing bulk actions for your organization for permission controls, chart and dashboard cloning, and data source swaps
Constantly monitoring and recommending improvements for the overall performance of your data analytics stack
Analyzing improvements to the scalability, latency and cost efficiency of your data warehouse
Assessing and recommending best practices for setting up appropriate controls and access to scale
Configuring and helping implement workflows based on Chartio’s Premium permissioning API
Personalized onboarding and training
From day one, our Data Advisors follow a detailed roadmap to ensure your success.
Project kick-off meeting
Project work plan development
Team organization advice
V1 charts setup for primary use cases and best practices
V1 product training
V2 spec reporting requirement defining
Deploy & training
Implementation of V2 reports
Customer satisfaction QA checkpoint of Data Pipeline
V3 reporting scoping and training
QA of Data Pipeline
Ongoing consultations and best practice sharing
A few companies our advisors support
I love Chartio as a product, but their support team is why I've recommended them to several colleagues and friends.