We have negative churn because everyone from Sales to Customer Success uses Chartio to look at how customers are interacting with our product. They can ask questions to improve an account's health and performance or find an opportunity to upsell.
Customer Success teams use Chartio to track customer activity in real-time, leading to more informed conversations with their account portfolio. Many Customer Success teams rely on Chartio as a tool to see opportunities for upsells and tracking customer retention.