FAQs about Troubleshooting
We try to answer all the most frequently asked questions on troubleshooting here, but if you have a fresh one, send us a note at support@chartio.com or open a chat below. We’re always looking to add more!
Data source connection error messages
When connecting data sources to your account, you may run into an error message. Find out more about common errors here.
Query returns inconsistent results
The Preview SQL option can be helpful to troubleshoot inconsistent data and verify the correct join is being used each time you run a query.
Save console errors for Chartio Support
If a chart is failing, it's often helpful to forward the console errors displayed to support for assistance. This outlines how to save the console errors.