Alerts

Alerts are available for Growth and Premium plans. If you’d like to upgrade to any of these plans, please reach out to support@chartio.com.

In Chartio, an alert is essentially a Single Value chart with a threshold. Chartio will run your query at the scheduled interval, and if the value returned meets the threshold you’ve specified, we’ll send an email with a customized message.

You can send an alert to anyone, whether they’re a Chartio user or not. You can also schedule alerts for non-numeric values like text or dates.

To view and manage your alerts, click the ellipsis “…” menu on the top navigation bar and select Alerts from the dropdown.

Alert Overview

Creating an Alert

To create an alert, visit the Alert admin panel and click + Add Alert. Build your query as you normally would for any chart, and ensure that your final dataset returns a single value.

If you’re new to Chartio, you may want to review our Quick Start Guide first.

Set the Query schedule, along with the threshold required to trigger the alert. Add email addresses in the To field for recipients you’d like to receive the alert, pressing Enter after each recipient to add them. Add a custom subject and body text to be sent in the alert email. Include a dashboard URL in the email to provide more context for the alert.

{THRESHOLD} and {VALUE} are variables you can include in your email and subject to refer to the alert threshold trigger and alert value, respectively. These will be automatically updated depending on the query results.

Create an alert


Create from a chart

Permissions required: Dashboard Editor and requisite data source access

You can also create an alert from an existing single value chart. Navigate to a dashboard with a single value chart. Click the chart’s menu and choose Clone to Alert. This will open the chart in the alert editor, allowing you to save a copy of your chart as a new alert.

When you save your new alert, it is no longer associated with the original chart. Any change made to the chart will not automatically update the Alert and vice versa.

Create an Alert from existing

Check out the short video below to see how to create an Alert:


Delete an Alert

Permissions required: Alert Admin

From the Alerts list, click the alert’s menu under Options and choose Delete from the dropdown.

Delete an Alert


Disable an Alert

To disable an alert without deleting it altogether, simply remove all recipients and save the alert. The alert will still run at scheduled times but no recipient will be notified.

If you’d like to re-enable an alert going forward, simply add recipients back to the alert and it will be sent out following the set schedule.


Permissions

Alerts have two access levels: Editor and Admin. Similar to charts, anyone can create an alert using a data source they have access to.

Alert Admins

  • Owners are granted Admin access to all alerts by default
  • Can grant and view Access Settings
  • Can edit and delete the alert

Alert Editors

  • Can edit the alert

Receiving an Alert

You may send alerts to any email address you wish, whether they are a Chartio user or not.

Alert emails are designed to be flexible, allowing you to integrate your alerts with third party automation software or even Slack if you wish.

Example of an alert email