Saving console errors for Chartio support

Charts

A console error message is an important message representing an unresolved failure in the page. In other words, when you see an error, the page isn’t rendering as intended.

Sometimes, you will experience charts on a dashboard that are failing and you need to work with our Support Team to identify the underlying problem. It’s a common request from support that you forward us a screen shot of any console errors that may be presented.

The process to save a copy of your console errors will vary a bit depending on the browser you are using:

Google Chrome

Right click anywhere on the page and select ‘Inspect’. This will open the Inspect tab on the right-hand side of your browser window. Click on the Console tab at the top of the page, beside the Elements tab. Right click in the window to open the options, select ‘Save as…’, and enter your desired file name and destination. The file will be saved by default as a log file that you can locate and forward Chartio support for assistance.

Firefox

Click on the browser settings icon (3 lines) on the top right corner of your browser. Then, click on Web Developer > Web Console. The web console will appear at the bottom of your page. In the upper right corner of the console, select Persist Logs. Above the Persist Logs check box, click the ellipses icon and select the Settings. From the Web Console, select ‘Enable timestamps’. Select the Console tab again, and the console should reappear. Leave the Console tab open and perform the steps to produce the error. Select and copy the resulting console log text into a plain text file.

Internet Explorer

Go to the menu bar, select Tools > Developer Tools, or press F12. In the Developer Tools window, select the Script tab > Console. When you refresh your sample code in the browser, you should see your console messages displayed. As for Firefox, select and copy the resulting console log text into a plain text file to forward to the support team.

Once you’ve exported your console messages, reach out to our us at support@chartio.com with your errors.

Check out the short video below for additional ways to export your console logs in Google Chrome and Firefox:


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