How to get help in Chartio

General

We want to ensure you have the resources you need to get up and running quickly in Chartio and that all your questions are answered as your team grows and your needs change.

We have a variety of resources available to you:

Help and Docs. This is our written repository of documentation. Documentation is our product guides that are organized by topic and details the specifics you need to know about product functionality. Our Help Center contains supplemental articles that highlight great tips and how-to instructions for frequently asked questions.

Videos. Our videos are often embedded in our Help documents to provide an additional resource and examples of utilizing different areas of Chartio. You can also subscribe to our YouTube channel and find all of our videos indexed there.

Webinars. Chartio has a variety of webinars available. Feel free to sign up on our site.

In app chat. If you have a quick question while working in Chartio, leverage the chat button in the lower right-hand corner to reach us during our business hours, usually, 7 am to 5 pm Pacific time Monday through Friday.

Email. Reach out to us at support@chartio.com with any technical questions. Don’t hesitate to include screenshots, links to specific charts or other information about what you’re looking to do or running into.

If you have questions about your subscription or payments, contact us at accounts@chartio.com.

Working sessions. If you would like to schedule some time to work together with one of our Customer Success team members, you can book some time on our calendar to work through your questions together.

Office hours. If you’re based in the Bay Area or in town for a few days, come visit Chartio’s San Francisco office during our office hours. Simply sign up for a time slot to go over questions, your account, or anything else you’d like to discuss. Office hours are held every Thursday from 1 pm to 3 pm Pacific time.


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