Documentation Admin FAQs

Remove your data from Chartio

As part of a regular routine deletion process, Chartio disconnects data sources and deletes dashboards from accounts that were canceled more than 60 days ago.

Although we automatically remove your data when you cancel your account, you do have the option to manually remove your data yourself. Here’s how you can remove your data sources and dashboards from Chartio:

Required permission: Owner

Upon deleting a data source or Data Store from Chartio, all charts using those sources are also deleted from Chartio. Once deleted, those charts cannot be restored if you change your mind and reconnect those data sources.

Delete your Data Stores.

For each of your Data Stores, go to its General tab and click Disconnect to delete that Data Store from your account.
Disconnect your data sources.

For each of your data sources, go to its General tab and click Disconnect to delete that data source from your account.
Disconnecting your data sources should delete all the charts referencing those sources, but the dashboards will remain. If you’d like, you can manually delete the dashboards.

Go to your Dashboards page, select Owner view from the dashboard filter options on the left sidebar, then select all dashboards by clicking the checkbox next to the Actions dropdown. Once all dashboards are selected, click Actions > Trash.
Lastly, send an email to accounts@chartio.com and we can close your Chartio instance.

Requesting to remove your user data

For more information about modifying or removing your user data in Chartio, please refer to our Privacy Policy.