Tunnel connection

Chartio provides two methods of connecting to your database: Direct Connect and SSH Tunnel Connect.

Direct Connect is the easiest method as it simply requires you to whitelist Chartio’s IP address ( and enter your connection details on the connection page.

If your database is on a private network and you do not wish to modify any firewall rules, you can use our SSH Tunnel Connection instead. This entails setting up an SSH tunnel to make an outbound encrypted request from your network to ours.

Connection Client

Chartio’s Connection Client has been discontinued for new connections. Existing connections are still supported, but any new connections will need to use another SSH tunnel manager such as autossh.


  • Your database listening on all interfaces
  • Ability to make an outbound connection to connect.chartio.com on port 22. Run telnet connect.chartio.com 22 from the command line to test.

Setup instructions

These instructions use autossh on a Ubuntu/Debian server. For other operating systems, adjust the syntax as needed. We recommend autossh, but feel free to use your preferred SSH tunnel management tool.

SSH key

Create an SSH key if you don’t have one yet.

Install autossh

On your database server, run the following to install autossh:

sudo apt-get install autossh

To accept Chartio’s host key, run the following command:

echo "connect.chartio.com ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQDC6wbEvCi6sz9Igw7uyQ9cIMpiRzkxO/TUEuIM+FIiE1knM9J4VlBz5CFYQZ09OW9ZpPtEDtuumPNtcHJ2xmTZ/6AYvxT5i5A7at83nzG7yM+ErpZ83lB2st9xJ/AzvCopJxvR25kt29dwjstWiDv0tepP3ywBkAWigbpWcATZPjY3vsD/T0QhNzPeP9Xy1WbsbTVS0JAEBaOzmrDQQXuNxV+xtZP2o9CQUwjNMXTI2NL1A7D9wy408sjyNADcWQstIgNf8Uxv/eSo7e7y2g/YEi8gNIApNVcPwZ9dgfg6MK4xAW1TeN4hxrFLm2KKtyRIvwRoCYckpD2IokVK+yU/" >> ~/.ssh/known_hosts

Create a read-only user

Chartio requires a read-only user to connect to your database. If you don’t have one already, do so before filling out the connection form in the next step.

MySQL read-only user

SQL Server read-only user

PostgreSQL read-only user

Redshift read-only user

Add a new data source in Chartio

In the top navigation, select Data Sources. Click the + New Data Source button. Select your data source type, and switch to the SSH Tunnel Connection tab in the connection form.

Connect an SSH Tunnel

Fill out your Local host, Database port, and your Private key location. Chartio will then generate the commands needed to set up the tunnel.

Before you start your autossh tunnel, test the SSH connection using the command provided in the form. Once that is successful, use the command provided to start your autossh tunnel.

Finally, click Test Connection to test the connection and finish the set-up process.

If there are any errors creating the connection, you will be redirected back to the form where you can edit as needed.

Test the connection

Create crontab entry

Once you’ve confirmed that the connection is up and running, you’ll want to add a crontab entry to reconnect the SSH tunnel on reboot. It should look something like this:

@reboot autossh -M 0 -f -N -R 12345: tunnel12345@connect.chartio.com -g -i ~/.ssh/id_rsa -o ServerAliveInterval=10 -o ServerAliveCountMax=1 -o ExitOnForwardFailure=yes

Additional considerations

Appending “-M 0” disables the monitoring port by default. From autossh’s documentation:

If you are using a recent version of OpenSSH, you may wish to explore using the ServerAliveInterval and ServerAliveCountMax options to have the SSH client exit if it finds itself no longer connected to the server. In many ways this may be a better solution than the monitoring port.

Additional connection string settings, such as logging, are available. See autossh documentation for details.


Ensure you have added a crontab entry for the connection

Confirm you have added a crontab entry to restart the connection on reboot.

If switching from Connection Client, ensure the SSH process is not running


ps aux | grep ssh

If you see an SSH connection string for the connection that you have switched to autossh, kill it following the instructions.

Ensure tunnel exits when port forwarding fails

Add the following parameter to the end of your connection string to ensure the tunnel connection exits if port forwarding fails. This should help trigger an automatic tunnel restart when needed.

-o ExitOnForwardFailure=yes

Enable verbose logging

The best way to troubleshoot connection issues is by viewing the connection logs. Run the following to check whether autossh is currently generating logs:

sudo grep autossh /var/log/syslog

If there are no results for the above command, add the environment variables below to your shell (for example, in your ~/.bashrc file). They’ll set the location where autossh logs will be saved, and will set the log level to return the most verbose and detailed logs.

export AUTOSSH_LOGFILE=/var/log/autossh

Start connection in debug mode

To do this, remove ‘-f’ from your autossh connection string and add AUTOSSH_DEBUG=1 to the beginning. Our example string now looks like this:

AUTOSSH_DEBUG=1 autossh -M 0 -N -R 12345: tunnel12345@connect.chartio.com -g -i ~/.ssh/id_rsa -o ServerAliveInterval=10 -o ServerAliveCountMax=1 -o ExitOnForwardFailure=yes

This will output the connection log, including any connection errors. If you do not understand the error messages, please send the output to support@chartio.com.

Generate an SSH key

Check for an existing SSH key

First, we’ll want to check for existing SSH keys on your server. From the command line, enter:

ls -al ~/.ssh

If a key exists, skip ahead to the Retrieve your public key step.

Create an SSH key

Run the following command to generate an SSH key. We recommend including a comment to label the key.

ssh-keygen -t rsa -C "Your comment here"

You’ll be prompted to choose your save location. To use the default location (recommended), press Enter.

Next, you’ll be prompted to enter a passphrase. Do not enter a passphrase. Press Enter twice to continue.

Retrieve your public key

Navigate to your SSH folder, or run the following command to find your public key:

ls -la *.pub

Retrieve the contents of your public key file with the following command. Edit the file location as needed.

cat /Users/username/.ssh/id_rsa.pub

Keep your public key handy - you’ll need to enter it in the connection form on chartio.com. Add a new data source from the website, then follow the instructions there to finish setting up the connection.

SSH permissions

Permissions should be set up correctly by default, but you can use the following commands to correct permissions if needed:

chown -R username ~/.ssh chmod 700 ~/.ssh chmod 600 ~/.ssh/id_dsa

Uninstalling the tunnel connection

Remove crontab entry

Run crontab -e to enter the crontab editor and comment out the autossh command using ###. Copy the autossh command - you’ll need it in the next step.

Stop the tunnel

Paste the autossh command from the previous step without ‘@reboot’, and append ‘stop’ to the end.

autossh -M 0 -f -N -R 12345: tunnel12345@connect.chartio.com -g -i ~/.ssh/id_rsa -o ServerAliveInterval=10 -o ServerAliveCountMax=1 -o ExitOnForwardFailure=yes stop

Moving the tunnel connection

Uninstall connection on old server

Follow uninstall instructions.

Move SSH public and private key to new server

Install autossh on new server

Follow standard installation instructions, using your existing SSH key instead of creating a new one.